PRIVACY NOTICE Last revision: August 2023 “We”, “us” and “our” refers to Fortu Fusion (Pty)
Ltd, a registered company in The Republic of South Africa,
Address: Brian Street, Lyme Park, Coachman's Crossing, Block 3, Johannesburg South Africa
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This privacy notice applies to all prospective, present and past Fortu Fusion
(Stakeholders), including but not limited to the following:
• Employees, affiliates, consultants, customers and contractors
• Visitors to our website
• Third Party Service Providers/partners/operators/resellers (including persons that are
involved in the course of service delivery)
• Any party who contracts with us or otherwise uses our products and/or services
• A client (natural or juristic entity) that enquires about or makes use of our products and
services. A client would include but are not limited to guests, travel agents, corporates, event
organizers etc.
We may update this Privacy Notice from time to time and encourage you to review it online periodically.
We are committed to protecting the privacy rights of our Stakeholders. This privacy notice
describes our information handling and associated privacy practices. This includes:
• How we collect personal information about our Stakeholders
• How we process and use such personal information
• How we may share personal information
• How we secure personal information
• Stakeholder rights
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Types of personal information collected
We may collect the following types or categories of personal information, including:
• Contact details such as name, email address, telephone number and work location.
• Identifying information – such as your title, name and surname, and identification number of
any kind
• Address information – such as your residential address, postal address, business address
• Reservation information – arrival date, departure date, Travel Agent information, Company
information (e.g. Company Name, Address, VAT number)
• Historic and future reservation information – a record of previous stays including the revenue
spent as well as future reservation details.
• Other information – personal preferences and special requests, vehicle registration number
and surveillance for security purposes in public areas.
•Technical and location information – information that is generated as a result of for example
using the Fortu Fusion website – https://www.fortufusion.com
We may also collect sensitive personal information including your financial information – such as
your credit card and/or bank account details (including proof of payments); and
• Other relevant personal information to enable the conduct of business.
Other information we receive from other sources
•Data related to law enforcement and tax authority requests
•Fraud detection and prevention, risk management and compliance
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Personal data you give to us about others
By sharing other individuals’ personal data for business purposes, you confirm that these
individuals have been informed about the use of their personal data by us in accordance with
this privacy statement. You also confirm that you have obtained all necessary consent, as
required by the laws and regulations applicable to you.
Personal Information Handling Practices
We endeavour to notify our Stakeholders about the manner in which, and the purposes for
which, we collect and use their personal information. We collect and use personal
information for the following purposes:
• To establish and maintain a relationship with our customers, enabling ongoing service
delivery.
• To understand customer needs and preferences. For example, we maintain a record of
services you have purchased or signed up for.
• Where the collection and processing are required by Law, for example, mandatory tax
reporting requirements.
• For audit and record-keeping requirements.
• To conduct statistical or market-related research. • For the administration of remuneration and
accounts payable/receivable.
• To effectively respond to queries by customers or prospective customers.
• To communicate relevant services and information to Stakeholders.
We may use your personal information collected including but not limited to your name, email,
company and job title for purposes of contacting you and sending notifications. If you would like to
withdraw your consent for such processing, you may contact us. Unless required or permitted by
law, we shall not use or disclose personal information or sensitive personal information for a
new purpose that has not been identified and consented to by you.
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Cookies
Currently, we only use cookie technology that is necessary for the administration and operation of
our website. These are necessary to enable you to click through our website.
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Acceptance
•By opting to make use of our products and services you are deemed to be accepting this policy,
to have read, understood, accepted, and agreed to be bound by all its terms.
•You may not access our website or enquire about or use our products and services if you are younger than 18 years old and do not have the necessary consent or where you do not have legal
capacity to conclude legally binding contracts.
Choice and Consent
•In most circumstances, we receive personal information directly from you. For example,
when you request services from us, we may require personal information for security, safety,
contact or billing purposes.
•We will only require you to consent to the collection, use or disclosure of personal
information as per the identified purposes in this notice. We will not unreasonably withhold
products, services or information if you refuse or withdraw your consent. We reserve the right
not to transact with you where the information required to do so is withheld.
•You may withdraw or modify your consent at any time, subject to legal and contractual
restrictions provided that reasonable notice is given to us. If you would like to withdraw
your consent for such processing, you may use the “contact us” feature on this website or send
a query to info@fortufusion.com Please allow at least 30 days for us to effect changes in
communication preferences.
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Third Parties
We may make use of third-party services to support our service delivery to Stakeholders.
Examples of third parties with whom we may share personal information include:
• Regulators
• Selected service providers that support our service delivery
• Persons acting on our behalf
• Auditors
We will not share personal information with third parties other than as disclosed in this notice or
explicitly agreed with you. Further, we will only disclose your personal information if:
•Service providers (incl. suppliers) require information to provide our products and services and
otherwise support our business processes, or so they can conduct business on our behalf.
• The law requires it.
• We have a public duty to disclose the information.
• If it is reasonably necessary to prevent illegal activity.
• Our or your legitimate interests require disclosure.
• You consented to such disclosure
Cross Border Transfer
We operate globally, and in certain instances, may process personal information in other
countries to support ongoing business delivery. The transmission of personal data, as described
in this Privacy Statement, may include the overseas transfer of this data. This may be to countries
whose data protection laws are not as comprehensive as those of the country or countries in
which you initially provided the information. In such cases, we will endeavour to protect your
personal data as described in this Privacy Statement.
How we secure Personal Information
We endeavour to protect the security, availability and confidentiality of personal information
by implementing and maintaining reasonable technical and organizational controls. We have
procedures in place to prevent unauthorized access to and misuse of personal data. We use
appropriate business systems and procedures to protect and safeguard information, including
personal data. We also use security procedures and technical and physical restrictions for
accessing and using personal data. Only authorized personnel are permitted to access
personal data in the course of their work. Although we take reasonable steps to protect the
personally identifiable information that you provide, no system is 100% secure or error-free.
Therefore, we do not, and cannot, guarantee the security or accuracy of the information we
gather.
How We treat personal data that belongs to children
Our services aren’t intended for children under 18 years old, and we’ll never collect their data
unless it’s provided by (and with the consent of) a parent or guardian. If we become aware that
we’ve processed the information of a child under 18 years old without the valid consent of a
parent or guardian, we will delete it.
Your Privacy Rights
You can ask us for a copy of the personal data we hold about you. You can inform us of any
changes to your personal data, or you can ask us to correct any of the personal data we hold
about you. In certain situations, you can ask us to erase, block or restrict the personal data we
hold about you, or object to particular ways in which we are using your personal data. In certain
situations, you can also ask us to send the personal data you have given us to a third party.
Where we are using your personal data based on your consent, you are entitled to withdraw that
consent at any time, subject to applicable law. Where we process your personal data based on
legitimate interest or public interest, you also have the right to object at any time, subject to
applicable law.
We rely on you to make sure that your personal information is complete, accurate and current.
Please do let us know about any changes to, or inaccuracies in, your personal information as
soon as possible.
We take note of your rights under applicable data privacy and related legislation,
specifically, your right to object, upon reasonable grounds, to your personal information
being processed. Further, you have the right to request access to the personal information
we hold about you by contacting us or completing the PAIA Request Form available at
http://www.justice.gov.za/forms/paia/J752_paia_Form%20C.pdf.
Alternatively, and in countries outside of South Africa, you may write to us and send your
request to info@fortufusion.com
Changes to this Privacy Statement
Just as our business is always changing, this Privacy Statement also changes from time to time.
If you continue to use the website or our products and services following a change to the terms,
the changed terms will apply to you, and you will be deemed to have accepted those updated
terms.
Queries and complaints
If you have any queries or complaints about Privacy, please contact us via email at
info@fortufusion.com
External links
Our website may contain links to external websites and sources of information. This does
not indicate endorsement by us and due care should be taken before following such links.
Information Regulator
Should you wish to contact the South African Information Regulator, we have provided
their contact details:
Telephone: 012 406 4818
Fax: 086 500 3351
Email: inforeg@justice.gov.za
Supervisory Authority